Our vision

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Our vision is to create a society free from problem debt.

Problem debt is not just an issue for individuals but goes much further - it damages families and communities and costs in excess of £8 billion a year.

By helping those in debt get back on their feet, and by campaigning for policies that aim to prevent problem debt, we’ll help overcome the difficulties that debt creates for our society in the 21st century.

Our interventions have helped transform the lives of millions and we’re committed to helping millions more. With the support of our partners and stakeholders, we will continue to be recognised as the most trusted provider of free debt advice and solutions and we will continue to champion all that’s best in free debt advice and debt management.

The value of what we do can never be underestimated.

Our mission

We provide free debt advice and solutions for people at risk of, or struggling with problem debt and we seek to influence public policy and private sector practice to prevent people falling into problem debt.

Our promise

We understand and we do not judge.

Our personalised and confidential advice will help people choose a clear path to take control of their finances, now and for the future.