Together, these conditions make our clients’ circumstances worse and our operating environment significantly more challenging.
As we address the financial squeeze that is impacting households across the United Kingdom, it’s more important than ever that we prioritise effectively, so that we deliver the vital services required to support our clients’ changing needs.
In order to do this, we’ve produced Stepping Up In A Changing World, our four year strategy to develop and strengthen the charity and its impact. By 2025, we will:
Put our clients and their needs at the heart of everything we do: by making sure we are doing everything we can to help clients become sustainably debt free, gaining insight into what our clients need and want, and campaigning for their rights.
Empower our people, and further develop their skills: by investing in our leaders, launching a diversity and inclusion strategy, a wellbeing programme and monitoring and reviewing our rewards package to ensure that the charity can attract and retain talented people in all areas.
Listen to and collaborate with our growing network of partners: driving collaboration with complementary service providers by piloting joint services, and engaging with creditors meaningfully.
And ensure that StepChange is properly funded as we see rapid and extensive changes to client needs.
Read the full strategy on the StepChange website >